The app is not responding
Close NetPrep Trainer from the app switcher, reopen it, and try the same action again. If the problem continues, restart the device.
NetPrep Trainer Support
How can we help?
Find quick troubleshooting steps, report a question, or prepare a detailed support email without sharing any app data automatically.
No known service dependencies — the app works offlineContact support
Prepare a support email
Complete the form and select Open Email. Your device will open its email app with the details filled in. This website does not transmit or store the form.
If a screenshot would help, attach it after your email app opens. Please remove any personal information before sending.
Start here
Common troubleshooting
A screen looks incorrect
Confirm the newest app version is installed and that the device runs iOS or iPadOS 17.6 or later. Include a screenshot in your support email.
Progress appears missing
Progress is stored locally. Confirm you are using the same device and have not deleted or reinstalled the app.
Before reinstalling: deleting NetPrep Trainer can remove locally stored answer history, confidence ratings, and progress. Contact support first if preserving that history matters to you.
Help improve the bank
Report a question or explanation
If wording seems unclear, context appears missing, or an explanation may be incorrect, send the question text and the section where you found it.
Identify it
Include the question text or a screenshot and note whether it appeared in Study, Practice, Drills, or Flashcards.
Describe it
Explain what seems missing, ambiguous, or incorrect and include the answer shown by the app.
Send it
Select “Question or explanation feedback” in the support form above and attach the screenshot in your email app.
Support FAQ
Useful answers
Does NetPrep Trainer require internet access?
No. The app is designed to work offline and does not require an account.
Where is my study progress stored?
Answer history, confidence ratings, and progress are stored locally on your device. They are not sent to the developer.
Will deleting the app erase my progress?
It can. Deleting an app normally removes its local data. Device backups may behave differently depending on your Apple and iCloud settings, so do not reinstall solely as a troubleshooting step unless you accept the possibility of losing local progress.
Can support see my answers or scores?
No. The current app does not transmit study history. Support can only see information you deliberately include in an email.
Is this an official CompTIA product?
No. NetPrep Trainer is independent and is not affiliated with or endorsed by CompTIA. Its practice content is original.
Privacy at a glance
No account. No tracking. No analytics.
NetPrep Trainer stores study progress locally and does not collect personal information or usage data.